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Local Mid-Michigan, West Michigan, & Northeast Indiana Reviews

The staff is outstanding! Don’t hesitate to contact them... for your water needs. From our first call thru installation each person was professional, respectful and knowledgeable. Made sure we understood our new system and followed up to make sure all was well. Water tasting great!read more
Susan Roberts
Susan Roberts
20:55 02 Apr 21
Tyler, ben & all the installers involved did a great job.... Only been a few days with the softener, but it seems to be work as it should.Thank you to tri county water & everyone involved.read more
Mike Herrington
Mike Herrington
22:42 26 Mar 21
Installed neatly under my sink. The spout is very... conveniently located, the water is crystal clear!! This is superior to getting bottled water from the grocery store - I highly recommend this system.read more
Karen Nilsson
Karen Nilsson
18:33 18 Mar 21
Been a customer for nearly 6 years, outstanding family... owned company. They always place the customer first, come up with unique solutions for unsolvable situations. Summit Township water is the hardest to treat and from my personal experience Tri-County Water has always been the front runner tackling the situation. Always with outstanding results. Every employee I have encountered within the company displays exemplary customer service, professionalism, Can-do attitude, and eager to please the customer.read more
jason hine
jason hine
14:22 26 Feb 21
Jeff came out and tested the water. He explained what... equipment i would need and answered all questions i had. NO PRESSURE sales, which is a huge plus for me. I hate pushy sales people. After I scheduled the install. It was very quick and the installers were great. Asked questions to verify all was correct and did an excellent job of installing it. Highly recommend.read more
Steve Angus
Steve Angus
18:29 23 Feb 21
Very satisfied with the service the product and the... workmanship. All interactions were friendly and helpful. Would certainly recommend Tri County Water.read more
Jerry Turner
Jerry Turner
20:54 19 Feb 21
Very quick. Everything works properly. Salesman was a... little pushy. “Payment Plan” was made out to seem like they are the ones who are in charge. When in reality you just get a loan through some 3rd party company. So once you get it, they can’t help you with it at all. Then the company they go through you can only do online payments and they charge you for you. If you can avoid having a “payment plan” or loan. Do that.read more
Marshall Maske
Marshall Maske
19:01 11 Feb 21
Great place to get water Kyle was awesome
Kimberly Cowper
Kimberly Cowper
15:46 08 Feb 21
Our experience with Tri-County Water was highly... satisfactory. The sales representative Ben was extremely cordial and quickly evaluated our water with the old system and offered up solutions. The installers were awesome as well, and very knowledgeable about the Eco Water system that they were installing. They were very efficient and professional with the installation. If the new water softener system lasts as long as our old system we got a "Home Run" so to speak! A very positive experience with Tri County Water of Jackson. Thank you!read more
CHARLES COLEMAN
CHARLES COLEMAN
16:53 01 Feb 21
If you're in need of a new water softener, or any other... maintenance, you really don't need to look any further than Tri-County. If you're looking for professional and honest people to do with business with, this is the place.I didn't fully know what to expect when we moved into our new house, but TCW explained everything that our house needed, as well as other elements that weren't as necessary. I appreciated how the options were laid out to us, which made us feel comfortable in choosing the best fit for our family's needs.TCW was patient with our busy work schedules and found us a time that worked well. The installation took around an hour and the installer was just excellent to work with over the whole process.Overall, I am thrilled to have TCW as a part of our home and am looking forward to continued future business.Thanks, Dan!read more
Justin Reynolds
Justin Reynolds
20:49 24 Nov 20
UPDATE:Tri-County just left and did a wonderful job of... making everything right. My techs were professional, courteous and cleaned everything up when they left. My only reason for the 4 star rating is that the job wasn't done right the first time, and we had multiple issues. I WILL use them in the futureJOB: Install 1 whole house carbon water filter system. After hearing really good things about this company, I was looking forward to a positive experience. Sadly, it was anything but... First off, I hate people who can't stick to schedules, or communicate properly. I know things happen but at least show some courtesy and tell me you're running behind. They were 2.5 hours late, and I finally had to call the office to find out where they were. Once they arrived they didn't go over what they planned on doing, they just jumped right in. I was holding the back door for them to bring their stuff in and out when one of the guys brings my FOUR DAY OLD water softener up from the basement. He was shocked when I asked what the heck he was doing with it because he "thought" they were replacing the whole system. By the time I made it downstairs to follow up on what they were doing, they had the new filter system installed and had placed it in a position that my wife absolutely hated. The installers blamed the confusion on a poorly written work order. From my perspective, they should have covered what they were going to do with me from the beginning. After several calls, we were able to straighten things out and Lindsay did offer up some compensation for the poor service. I know that everyone has a bad day once in a while. However, this experience reinforced my low opinion of the typical Jackson Contractor. Would I use them again? At this point I don't know. My advice? Make darn sure you go over every detail with them BEFORE they start work and avoid the headaches I did.read more
Greg Mears
Greg Mears
19:06 07 Oct 20
Good equipment and great service!
Mike Sulski
Mike Sulski
11:45 26 Aug 20
What can I say, I can finally drink the water from my tap!... It doesn't smell either. I highly recommend.read more
donna ewigleben
donna ewigleben
22:02 26 Jun 20
Easy peasy! I called ahead for the cost and had exact... amount ready. Dropped off empties and the Five gal. Jugs were in the racks outside the door. In and out in no time!read more
Kathy Smith
Kathy Smith
17:30 24 Jun 20
I needed help with my well and water softener on a... Saturday. I didn't expect to hear back from anyone until Monday, but Jeff called about an hour later to see what he could help with. After determining that I was way out of his service area, Jeff walked me through a couple of troubleshooting issues to see if they could help. Jeff also offered to come out if I wasn't able to find someone locally. He also contacted me about a week later to make sure I was able to get my system fixed. This is customer service at its finest.read more
Karen Ritchie
Karen Ritchie
03:12 30 Apr 20

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